FAQs

How to Create a My Care Doctors Account

Creating my care account is easy and takes a couple of steps to complete.

  • Download the My Care app in your mobile device and Install it
  • Open my care app and click on the “Register” button
  • Fill out the details like name, email, mobile number, location, etc.
  • Check on I agree with the terms and condition
  • And Click on the “Register” button.
  • Once you click on the “Register” button my care ask you to verify the phone number
  • Once you click on the register button you got one OTP from my care
  • Add that 6 digit OTP and click on “Submit” button
  • Or if you didn’t get OTP then click on “Resend OTP Button”
  • Your account will be under review and very soon, our representative make your account active after review details filled by you.

How to Set Up the My Care Doctors Profile

It’s important to add a picture and set up your profile allow my care to help you easily connect with your patient and stand out to the new patient. The patient sees your picture anytime and connects with you anytime via call, message or video call.
From the profile, you can edit your profile details anytime.
When doctor register their profile the unique my care ID is generated and that ID helps doctors to connect with their patient.
From the doctors, dashboard doctor can manage and see their all patient, all prescriptions, patient’s documents, prescripted drafts, Doctors notes and, hospitals.

How doctors can send the prescription to their patient

Doctors can add the prescription from the “+” button in the bottom right from the prescriptions screen.
Write the prescription. Fill up the prescription form.
Select the patient that you want to send the prescription.
After the selection of patient select the pharmacy and click on submit

How doctors can add the note to their patients

Click on the notes button from the doctor’s dashboard and Select the patient from the all patients list. Click on the patient name you can see that selected patient documents and notes.
Click on “Write a Note” button and write your notes and click on submit button
Doctors can edit their notes. And the patient can see that doctors notes on their MY CARE app.
Doctors also can manage their patient appointment. When doctors approved the patient appointment the patient get the notification.

How doctors can transfer Money to bank from the app wallet

Doctor can view their earning any time in My Care wallet, either at dashboard by clicking top right corner of app (wallet symbol) or they can see entire earning history in profile > My Wallet. We will transfer earning of doctor every week from my care wallet to doctor’s bank account.

How to Create a My Care Patient Account

Creating my care account is easy and takes a couple of steps to complete.

  • Download the My Care app in your mobile device and Install it
  • Open my care app and click on the Register button
  • Fill out the details like name, email, mobile number, location, etc.
  • Check on I agree with the terms and condition
  • And Click on the register button.
  • Once you click on the register button my care ask you to verify the phone number
  • Once you click on the register button you got one OTP from my care
  • Add that 6 digit OTP and click on submit button
  • Or if you didn’t get OTP then click on resend OTP Button

Making Changes to Your Account

HOW TO CHANGE YOUR PASSWORD

To change your password in the app, select Profile > Change Password

UPDATING YOUR PERSONAL INFORMATION

To add or edit personal information including your name, address, email, etc. go to profile OR View Profile in the app and > click on “My Profile”.

HOW TO ADDING DOCTORS

If you want to add your doctors to my care go to dashboard> my doctors> enter doctors my care id> click on “Ok”

How to Get Connected

HOW CAN I SEARCH DOCTORS NEAR ME

For searching your local area doctors go to my doctors in my care app and select your location.

WHAT DOCTORS CAN I ADD?

The best thing about MY Care is that you can connect with ALL your providers on one platform.

  • Allergy
  • Andrology
  • Arthroscopy
  • Asthma
  • Ayurveda
  • Dermatology
  • Dental
  • Homeopathy
  • And Many More!

General Questions for Patient

How can I book an appointment?

For new connection doctor, first you need to connect with doctor,

My Care App>Doctor List >Select specialty as per your need>Connect

Once doctor approve connection request afterword, you can find that doctor in My Care App>My Doctors>Book Appointment

Where Can I Access My Prescription?

You can see all you prescription at My Care App> My Prescriptions

How can I share my prescription with Labs?

My Care App > My Laboratory > Send Prescription to Laboratory > Medical History > Select Doctor (Who sent you prescription) > Select Prescription > Select Laboratories

After sending prescription to laboratories, wait for laboratories to send you quotes on your prescription

How can I share my prescription with Pharmacy?

My Care App > My Pharmacy > Send Prescription to Pharmacy > Medical History > Select Doctor (Who sent you prescription) > Select Prescription > Select Pharmacies

After sending prescription to pharmacies, wait for pharmacies to send you quotes on your prescription

What is My Care App

My Care App is a health & wellness mobile application, which caters to all your health needs. You can avail various health services like Doctor Consultations, Hospitals, diagnostic tests from Leading Pathologies and On-Line Pharmacy and the reports are made available in the app itself for anytime reference. Easy, secure storage and sharing.

Mobile operating systems

We support IOS and Android (5.0 and above). We do not support the Windows operating system at this time.

What makes MyCare unique from other telehealth companies

  • Your Personal Doctors: We defend the relationship between doctors and their patients. It’s YOUR doctors! With My Care, you can text, call, or videocall with your doctors who you already know and trust
  • The breadth of Care: General Practitioner, Dentist, Pathologist, etc all on one single app.
  • You don’t have to be “techie” to use My Care! All text chats between doctors and patients are easy and secure.

How do I download and install My Care App

My Care App mobile app is currently available on Google Playstore and iOS App store. To download, search for “My Care App “, select the app from search results and click ‘install’.